Order Cancellation
Hassle-Free Order Cancellation
Need to cancel or adjust your order? Submit your request within 1 hour of placing it.
Time-Sensitive Reminder
Cancellation or adjustment requests must be made within 1 hour of placing your order. After this window, orders cannot be cancelled or adjusted.
Sign in to your customer account to request cancellation of eligible unshipped items.
1. Sign In to Your Account
Submit your request within 1 hour
Click “Request Cancellation” above. Enter the email address used at checkout and sign in using the verification code sent to your email.
2. Select Your Order
Open the order you want to cancel and select “Cancel items” for eligible unshipped items.
3. Submit Your Request
Follow the prompts to submit your cancellation request. For order adjustments or help submitting a request, email info@couturedebeaute.com within 1 hour of placing your order, including your order number and the change you need.
4. Check for Confirmation
Check your email for our response confirming the status of your cancellation or adjustment request. Sending a request does not confirm that your order has been cancelled or adjusted.
Cancellation Policy Highlights
- Cancellation or adjustment requests must be made within 1 hour of placing your order.
- After 1 hour, orders cannot be cancelled or adjusted.
- All products are final sale. Due to their hygienic nature, we do not accept returns or exchanges once products have left our warehouse.
Frequently Asked Questions
Can I adjust my order instead of cancelling?
Yes. Send your adjustment request within 1 hour of placing your order, including your order details and the change you need.
Can I cancel after 1 hour?
No. Orders cannot be cancelled or adjusted after the 1-hour window.
Can I send a product back or exchange it?
No. All products are final sale. For hygiene reasons, we cannot accept products back or exchange them once they have left our warehouse.
Need Help?
We're here for you!
Email: info@couturedebeaute.com
Use our live chat for support.
