Our Commitment to Accessibility

Couture De Beaute is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).

Accessibility for Ontarians with Disabilities Act (AODA)

We are committed to meeting our current and ongoing obligations under the AODA and its associated standards. We have developed and maintain policies, practices, and procedures governing how we achieve or will achieve accessibility through meeting our requirements under the AODA.

Ontario Human Rights Code (OHRC)

We are committed to preventing discrimination and providing equal treatment to all persons with respect to services, goods, facilities, accommodation, employment, and education, in accordance with the Ontario Human Rights Code.

Our Commitment to Students:

• Individualized Accommodation Plans: We work with each student to develop personalized accommodation plans that meet their specific learning needs
• Accessible Course Materials: All course materials are available in accessible formats upon request, including large print, digital formats, and audio recordings
• Flexible Learning Options: We offer flexible scheduling, extended time for assessments, and alternative assessment methods when appropriate
• Accessible Facilities: Our academy features wheelchair-accessible entrances, washrooms, and learning spaces
• Assistive Technology: We provide access to assistive devices and technology to support learning
• Support Services: Students can access support services including note-taking assistance, interpreters, and learning support specialists

Customer Accessibility Features:

• Service Animals: We welcome service animals in all areas of our premises that are open to the public
• Support Persons: People with disabilities may be accompanied by a support person at all times
• Accessible Communication: We communicate with people with disabilities in ways that take into account their disability
• Assistive Devices: We welcome the use of personal assistive devices
• Accessible Parking: Accessible parking spaces are available near our entrance
• Staff Training: All staff are trained in accessible customer service and how to interact with people with various types of disabilities

Employee Support:

• Accessible Recruitment: Job postings include a statement about our commitment to accessibility and accommodation
• Interview Accommodations: We provide accommodations during the interview process upon request
• Workplace Accommodations: We work with employees to provide individualized workplace accommodation plans
• Return to Work: We have a documented return-to-work process for employees who have been absent due to a disability
• Performance Management: We take into account the accessibility needs of employees with disabilities when conducting performance reviews
• Career Development: We provide accessible formats and communication supports for career development and advancement opportunities

Website Accessibility Features:

• Screen Reader Compatibility: Our website is compatible with common screen reading software
• Keyboard Navigation: All website functions can be accessed using a keyboard alone
• Alternative Text: All images include descriptive alternative text for screen readers
• Clear Navigation: Consistent and logical navigation structure throughout the site
• Readable Fonts: Clear, readable fonts with sufficient contrast ratios
• Resizable Text: Text can be resized without loss of functionality
• Video Captions: All video content includes captions and transcripts
• Form Labels: All form fields have clear, descriptive labels
• Color Contrast: Sufficient color contrast for text and interactive elements
• Mobile Accessibility: Fully responsive design that works on all devices and screen sizes

Couture De Beaute has a zero-tolerance policy for discrimination. We are committed to providing a welcoming, inclusive environment free from discrimination and harassment for all students, customers, and employees.

We prohibit discrimination based on disability or any other protected ground under the Ontario Human Rights Code, including race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or receipt of public assistance.

How to Provide Feedback or Request Accommodation:

Email: accessibility@couturedebeaute.com

Phone: Contact us during business hours (Monday-Friday, 9 AM - 5 PM EST)

In Person: Visit our location in Brantford, Ontario

Mail: Send written feedback to our Brantford address

All feedback will be reviewed and responded to within 10 business days. If you require an accommodation, we will work with you to develop an individualized plan that meets your needs.

Upon request, we will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner and at no additional cost.

Our accessibility policies and multi-year accessibility plan are available upon request. Please contact us at accessibility@couturedebeaute.com to request these documents in an accessible format.

Our Ongoing Commitment

We are committed to continuous improvement in accessibility. We regularly review our policies, practices, and procedures to identify and remove barriers. We welcome your feedback and suggestions as we work to create a more accessible and inclusive environment for everyone.

This accessibility statement was last updated on December 26, 2025. We review and update our accessibility policies and practices on an ongoing basis.